https://www.graceyilinlo.com/work daily 1.0 2024-06-16 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521375909735-O2EJ7CQHTCETDPUEWPT7/04+approach.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521375632196-CNZ1ESDWR7EMO8WC2IRE/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376611465-8DN7RP9TRB0ZHS9CFIQS/08+sketch.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521375525314-0TE371HMIDT23E8RM5DN/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376859654-2TPIZTE5WUMDUQYIKRUT/12+wireframes-2.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376838712-SW9GFYVFJJNI7AS6OJHV/11+wireframes-1.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376150022-EWWA4N8U4P4DAJW98N1G/05+user+insights.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376725484-HBW4LWBW8BYS7VE22B2I/09+information+architecture.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521380221704-FVEXFPQ7DN4HRY2TXBH7/14+screens.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521375759962-E00IUM4PZGWBKVRC3PR9/03+the+challenge.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376270109-633HZXJQG2EL58A5YUW3/06+persona.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521377346842-KXRQKQ5VQCX3NV6E9QR1/14+video+summary.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521377069633-LYYCHQCMYH2ES3Q4DWSE/13+test.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521376482051-KW01HOS4TNHRTGX5Y4V3/07+ideate.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521371486106-HNX4QQ0A7XA7W4HNYSV2/01+workstreams.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521809271638-J14H2LG5WY0UEE0WSB1P/11-2.png Portfolio For confidentiality reasons I have omitted the actual field names. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521364309086-3ZLZW3Y08X7RIZ1R0VXZ/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521808600900-1OBB3E2I96LQMZLSSFI0/10-2.png Portfolio For confidentiality reasons I have omitted the actual name for each category in information structure. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521471952880-WYM5FC56INH0F3BC9R53/08.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521471981590-ZWT8Y8XNY7FAR94RMXST/12.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1523288579748-7BADLQEE3CWPSD4ZK7Y3/02+timeline.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521378822368-QHZK1RL3MYCQ6KP3MIDH/03+cause-1.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521378575217-00WORL9I2VHBI22X2O93/05+cause-3.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521809655260-BDG1QKM2MPJJOKBMXCH6/13.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521378391582-OXDGS0DRUIF59P3KS5ET/04+cause-2.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521809630898-32YYOVK1W9YF8RB0XLE4/09.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1614438322551-U2JMTEP0GU7YU7YQAHZ7/01_in+a+nutshell.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616509841787-3N4XGKUB9PCTTZNGMVSI/09_wireframe.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616510481767-GORX7N5U3OKAOW7OGSET/11_usability+test.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616510666192-GBTHSMXM4CE34KWF3OZC/03_problem%2Band%2Bhypothesis.jpg Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616509664170-XXYZIYKEA0U4IZMWY1J1/09_information+architecture.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616509286128-CA9B9109MYZN4AB6DM15/07_competitor%2Banalysis.jpg Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616510632542-ZMFP91EDE5CBWLZ88N2Y/02_the%2Bchallenge.jpg Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616508943069-IHDC54RWIDSV9BOIAG6W/06_sorting+method.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616509517001-JG3BUZ90K72GZXJ0ERZV/08_user+flow.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616509021927-KT74KSD2ZCGRQCU86TW0/04_interview+synthesis.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616510131158-Z8FM86SBHE5GLOA64P41/10_hi-fi+prototype.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1616510577019-CMKGMJFBYJGOL6J861PN/05_persona.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/599967b2-cc87-4644-b6ee-ec9e7d36e230/02_Research.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/34a22c02-5cbd-43b7-8045-9b4548ede544/03_Findings.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/c2907a13-f12d-4204-a9f5-ff0d3238f1e7/04_Prototype.png Portfolio - Make it stand out Desktop and mobile prototypes https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/7dc5ef06-0fe4-4721-bfb0-7dab5cd09033/bff+english+logo.png Portfolio Bean Friends Forever is the first ever coffee subscription service in Taiwan, providing in-time and flexible coffee supplies from independent roasters to end customers with algorithm-based personalized recommendations. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/357e873a-7940-461d-a0a0-5212ee5e4cc6/01_Purpose.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/9d318e04-6b5e-4c55-8386-f15ec3a1a606/05_Usability+test.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1446072b-d98a-49e1-8789-c4da4e769d6d/mockup3.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/6b18fc62-8ab1-4153-920d-6e685edc9b7a/06_Design.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/ffd3b731-fe5a-485b-b422-f0dd9db09f25/04_Iteration.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/f3283258-4dd6-487d-88c4-165ec97bc3da/mockup2.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/05b6a6a3-ff41-4244-b1df-398e51aa2dd8/mockup1.png Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/7e95797a-1973-42bf-8786-47bbad44d97e/STP+2.0.png Portfolio - Make it stand out Straight-through credit card and personal loan application journey enhancements project. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/c012623e-5824-44cb-ace1-c9bac1c7e7fd/Anti-fraud+page+under+current+IA.png Portfolio - Make it stand out Anti-fraud and information security eduction page being an addition to the existing official website. It was arranged under digital services. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/c0d9ba93-aea5-4e54-ae5b-9e108a53d2ba/Competitor+research.png Portfolio - Make it stand out * For quadrant no. 2: Focus on foreign banks and prominent sub-brand of local bank as pioneer local banks in Taiwan are mostly under big financial holdings https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/7b97ac14-0af6-4748-8d6d-f610a7de0b06/myWealth+Advisor.png Portfolio - Make it stand out myWealth advisor initial prototype that was going to be pilot run in Hong Kong market, now it’s been launched in several markets including Taiwan. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521468174342-TZU260WF61QTULELA364/thumbnail.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1685887577481-05FFISGDBP1XDCM6SVUQ/00_Logo.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1713626557601-QXBSWU5JPYQ3HO4NBRTZ/mustag2+thumbnail2.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1713626760120-DMQU2NFLX5Y7GZ1ARDUE/mustag+thumbnail.png Portfolio https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1715180944692-P498S98RR3DQ3QV8OLIG/Standard+Chartered+thumbnail.png Portfolio https://www.graceyilinlo.com/photography daily 0.75 2019-04-21 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1502550792362-JU33LMBI6FWRKTZGXRKH/831491888.jpg Photography https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503072945645-7KVH2BYQXONJBTSSTI6U/BW.jpg Photography https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503593211196-J90POO2WK7SMYKII0NU1/838185364-1.jpg Photography https://www.graceyilinlo.com/gipfel-avenue daily 0.75 2025-05-12 https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778703932-MRB0MCWXS595MOJCHGJA/65.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778343214-6EXQ3R8UIDEWLZZQ3UYP/65.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778401911-NT5IA88VG1GTQ9Q9RLL9/66.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456849773022-QZ1PXXQ7SKUNRLKY766U/67.jpg Gipfel https://www.graceyilinlo.com/about daily 0.75 2023-07-20 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503072369602-7BLUYR6P08LL1A9IP19A/IMG_0952.JPG About Me https://www.graceyilinlo.com/it-helpdesk daily 0.75 2018-04-08 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521642580935-QW8A9FCM8W924DJ5DA2N/03+stakeholder+mapping.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521643264714-DFVN6TUW90AJ8LMRNJ47/image-asset.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1523196885940-UOOPW8PEM78M5FY7DD82/02+approach.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521643933666-AGR6PKNUSK80XXDZG0KX/FullSizeRender.jpg IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521643493444-D90RJ0Z42XX5H22HZLFF/06+information+structure.png IT Helpdesk Service For confidentiality reasons I have omitted the actual subcategories and replaced with alphabets in the information architecture. https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521644307523-4YGZKJ1YYOZ9YHLZ4LAS/01+background.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521644143961-VD8853NVYRZCIHYOMT1T/IT+Helpdesk+Portal.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521642792448-F1177MSB0UXS3T0PQG00/04+insights.png IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1521642934041-YEX3R4UDN00S5AWDE2II/IMG_5463.JPG IT Helpdesk Service https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1507122490137-8X2Y0CQP8F2EC3E9ZSWR/IT+Helpdesk+Portal.png IT Helpdesk Service https://www.graceyilinlo.com/empowering-customer-center-officer daily 0.75 2017-08-20 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503153495396-9268PXSR994JH8GPOMNP/Stake+holder+mapping Empowering Customer Centre Officer https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503154585259-O9T8SOD7TETDAPM89A7V/IMG_8649.JPG Empowering Customer Centre Officer https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1502809170313-87L3Q8Y73Y56MSST4U1R/Capture.JPG Empowering Customer Centre Officer https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503070303925-MCDH4G492D35UQMMMB9Y/%E5%9C%96%E7%89%8715.png Empowering Customer Centre Officer https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503152972891-KNE64UL8LY3W151CDVNU/Screen+Shot+2017-08-19+at+10.23.32+PM.png Empowering Customer Centre Officer https://www.graceyilinlo.com/tapping-into-the-gig-economy daily 0.75 2023-05-28 https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1502731458193-8LDW3R8JCNVNFGHUU24P/IMG_5473.JPG Tapping into the Gig Economy https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503154057656-ISK0KOY2BF7XKWLN7Y61/Screen+Shot+2017-08-14+at+12.05.09+AM.png Tapping into the Gig Economy https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1502694330719-BVFNDSGL9ITADQ9XF1DS/Capture.JPG Tapping into the Gig Economy https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1503063349476-2HMU0CLLPBKX9G59CG17/Likes+to+Lives Tapping into the Gig Economy https://images.squarespace-cdn.com/content/v1/598eef6cbebafb01ec18eee3/1502728728835-NEIOMEPZ4M4H2RDDKCW0/IMG_5480.PNG Tapping into the Gig Economy https://www.graceyilinlo.com/resume daily 0.75 2021-03-23 https://www.graceyilinlo.com/resume-word daily 0.75 2019-10-16